Return Policy

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Standard Return Policy
You can initiate a return for most new and unopened items within 14 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our location within 21 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We inspect all returned items and may award a partial refund for opened or used products, products that have gone on sale since your order, or to deduct the percentage of the product that went to the philanthropy supported. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 21 days, we may issue a partial refund depending on elapsed time and condition of merchandise.
To initiate a refund, please email us at with a reason for your return and to receive shipping information.
*See our Refund Policy for more details.

Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

Products Returned After 21 days
Because products devalue over time, we offer partial refunds for items returned over 21 days after delivery
We may reduce the refund based on the condition of the merchandise
We may also deduct the original and return shipping charges from your refund
We may add the amount donated to your organization’s philanthropy as well if the donation check has already been sent
If we send you a replacement item, we must receive the original item at our warehouse within 21 days your return initiation. Otherwise, we will charge you full price for the replacement item.
Miscellaneous Information
If you have any questions, please contact us at

This policy was last updated on August 26, 2016.

Refund Policy

We inspect all returned items when they arrive at our processing facility. If your return is a result of an error or defective product, we will refund the full cost of the merchandise and original shipping charges. 

If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 14 days after delivery or received at our returns location after 21 days.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns location (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment. Once your return is processed we will send you an email with your refund details.

This policy was last updated on August 26, 2016.